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Remote Support

 

 

Let us help you by connecting to your computer remotely. This is a simple, yet fast and effective way of helping you when you have any problems.

Click here for remote support

Here are a list of some of the things we can assist you with remotely:

  • User training and support of your bizhub
  • Printer driver installation and support
  • Moditfy settings on your 'bizhub'
  • Add email or fax destinations to your bizhub
  • Email or Outlook configuration
  • Scan configuration
  • Network support
  • General fault finding and support
  • And more.....

Please call us on 4124 2266 if you experience any difficulty connecting to this service.

 

Note. If you launch the service for the first time, your Web-browser will ask you to install the browser add-on. You need to have appropriate administrative rights for installing browser add-on components on the computer. If you do not have such rights or you would like to avoid installing the browser add-on for any particular reason, you can use the Stand-alone Client Application- a standalone program which does not require any installation.

Note. If your browser is incompatible with the Remote Support service, you will be asked to use the Stand-alone Client Application.

Launching the Service

In order to connect to the Expert's remote support session, you must launch Techinline Remote Desktop service as the Client.

To launch the Techinline Remote Desktop service as the Client:

1. Open your Web-browser.
2. Go to fixme.it. The Client Box (Pre-Session Status) will appear.
The Client Box (Pre-Session Status):  the Techinline service has been launched

The Client Box (Pre-Session Status):  the Techinline service has been launched

 

Note. If you launch the service for the first time, your Web-browser will ask you to install the browser add-on. You need to have appropriate administrative rights for installing browser add-on components on the computer. If you do not have such rights or you would like to avoid installing the browser add-on for any particular reason, you can use the Stand-alone Client Application- a standalone program which does not require any installation.

Note. If your browser is incompatible with the Techinline service, you will be asked to use the Stand-alone Client Application.

3. In the Client ID field, find your Client ID.
Your Client ID

Your Client ID

Note. The Client ID a service-generated 6-digit number which is used to identify you as the Client during your connection to the support session. You always receive a new Client ID which cannot be used for the second time to connect to an Expert's support session.

Note. A Client ID is valid for one hour. If a support session has not been started within one hour of generating the Client ID, the Client ID will become invalid.

5. When the Expert requests a connection, you will receive the following prompt for permission:

The Expert's request for permission to access your computer

To grant the Expert permission to connect to your machine and perform any Techinline operations on your computer, click the Accept button.


Click Accept

 

Note. To reject the request, click the Cancel link. The connection will not be established.

Note. You must respond to the request (either accept or cancel it) within 5 minutes. After the 5-minute timeout, the connection will be closed.

6. When the connection with the Expert is established, the Client Box (Active Session Status) will appear. You will receive the following message: "Welcome to the remote support session!"
The Client Box (Active Session Status):  a support session has been established

The Client Box (Active Session Status):  a support session has been established

During the running session, the Expert can perform any Techinline operations without asking you for permission again. Learn what you can do during the support session.

See also:

Installing Browser Add-ons

Stand-alone Client Application to Use Techinline without Installing Add-ons

Sending the Client ID

Disconnecting from the Support Session

Allowing the Expert to View and Control your Desktop

Viewing and Controlling the Expert’s Remote Desktop

Interacting with the Expert via Chat

Transferring Content

Client User Interface